Our telephone lines are open from 9:00 to 16:00 Monday to Friday.

If you have a query relating to Travel Insurance please email [email protected] with your contact details and full enquiry.

You should obtain and follow advice given by the Foreign Commonwealth and Development Office (FCDO) and local or UK health authorities. Where you have a query that relates to your travel plans, you must contact your tour operator, airline, accommodation provider or other travel companies to discuss options such as refunds, amendments or postponements.

FCDO advice can be found at www.gov.uk/foreign-travel-advice

For trips involving a stopover in an area for which there is a FCDO directive in place, you should check with your travel provider to see if they can change your itinerary. For trips to countries where there has been an outbreak of Coronavirus, but for which no FCDO directive is in place, you must contact your travel provider to see if they can assist you with amending your trip. While we appreciate that you may no longer wish to travel, your insurance will not cover a cancellation claim in these circumstances. Check your policy terms and conditions to see what cover applies and how much you may be able to claim.

Email: [email protected]
Phone: 01925 604421